Shipping Policy

Thank you for purchasing a product from sparkbici.it! We are committed to optimizing the shipping process and delivering your parcel as quickly as possible. We appreciate your patience and support.

Order Processing Times

In Stock: Upon receiving your order confirmation email, we will begin processing your order within 2 business days. Your shipment will be dispatched on the third business day.
Pre-Sale: For pre-order items, please check the product page for specific shipping timelines.
Out of Stock: For out-of-stock items, please refer to the product page for detailed shipping information.

Shipping Range

E-bikes & E-scooters: 2–5 business days
Accessories: 7–15 business days

Track Your Order

a. Once your order has been dispatched from our warehouse, we will send an email to the address you provided during checkout, containing your tracking information.

b. If you do not receive this email or have any inquiries regarding shipping, please contact us at supporto@sparkbici.it.

c. You can check the status of your parcel using the logistics methods provided in the table below.

d. If your package has already been shipped, it cannot be intercepted free of charge. If you need to cancel your order after it has been shipped, you will be responsible for the return shipping fee and handling costs.

Transportation Methods & Tracking Links

Carrier	Tracking Website
DPD	https://www.dpd.com/tracking
GEODIS	https://espace-client.geodis.com/services/destinataires/#/fr/login
SEUR	https://www.seur.com/miseur/mis-envios
BRT	https://vas.brt.it/vas/sped_numspe_par.htm
FEDEX	https://www.fedex.com/en-us/home.html
DHL	https://www.dhl.de/en/privatkunden.html
CNE	https://www.cne.com/

Order Cancellations

Any changes you make regarding shipping after the item has shipped—including but not limited to changing the address, placing an order on hold, or updating shipping preferences—may delay the receipt of your products and any replacement products and/or refunds.

If you wish to change the color or model* of your e-bike, you must do so before your order has been shipped.

*Note: Changing your order to a different bike model prior to shipping may result in additional costs and delays. Once the order has shipped, it is no longer possible to change the color or model of the bike without incurring extra fees.

Returns

We are not responsible for any lost, stolen, or damaged items due to the actions or inactions of FedEx or any other parcel service.

Customers are responsible for paying their own shipping costs for returning an item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive the returned item.

For more information regarding our limited warranty and claims process, please review our Limited Warranty Terms.

Parts Shipping to the Customer

When a part is shipped, it is the customer’s responsibility to track the package’s location. Updates can be checked using the tracking number through the carrier’s website or by contacting the carrier directly.

There may be occasions where the shipping carrier makes only one delivery attempt to the customer’s delivery address. If the delivery attempt fails, the package may be taken to a holding facility, which could be various store locations. The holding facility’s location can be checked using the tracking number. The package will remain at the holding facility for up to 10 days. If the customer fails to collect the package, it will be returned to sparkbici.

If the package is returned, the customer will be required to pay the shipping cost before the package can be resent.

Note: Customers must first notify sparkbici that the package needs to be resent. sparkbici will then inform the customer of the shipping costs required to resend the package.

Ordering the Wrong Part

If the wrong part is ordered from sparkbici’s website and the package has already shipped, the customer will be responsible for the original shipping cost (including any cancellation fees charged by the carrier), plus the shipping cost for sending the correct part.

Note: Customers do not need to pay again for the part itself, only for the shipping costs.

If you have questions about the compatibility of a part with your bike, please contact us by email before placing your order:

Contact Us

Email:
supporto@sparkbici.it